RETURN & EXCHANGE POLICY

1. We only return or exchange items that are different or any kind of quality defect. All returns must be made within 3 days of purchase. After 3 days we will be unable to offer you a refund or an exchange.

2. In case you received a product that is not according to the ordered or it is damaged the company should be notified within 48 hours of receipt. You will be requested to share snap shot at +92 319 5734969 or care.desirebeauty@gmail.com

3. In case of return the customer will be required to courier back the product with original packaging and tags in place.

4. Please contact us on our WhatsApp no. +92 319 5734969. indicating the item you would like to return and the reason.

5. Attach Packaging pictures along with the product pictures from different angles.

6. Please mention the order number and reason for returning the parcel and keep it inside the parcel.

7. Contact Number: +92 319 5734969

8. Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

9. We will transfer dues to the customer bank account after receiving the parcel within 3 to 4 days.

10.SHIPPING CHARGES SHALL BE NON-REFUNDABLE.

REFUND POLICY

Once we receive your item, we will confirm it and notify you that we have received your returned item. After confirming your return we will initiate a refund to your bank account. You will receive the credit within 3-7 days.

SHIPPING POLICY

Standard Shipping Charges RS.199.

Delivery Time 3-7 Days.